Livanta’s Information Technology and Communications teams collaborated with provider organizations in New York and Michigan to pilot the new solution throughout the summer. The pilot showed promise and resulted in the rapid launch of DSM for providers in all Livanta's BFCC-QIO regions to meet the October 1, 2020 implementation deadline.When patients or representatives call Livanta's Medicare helpline to initiate appeals, Livanta staff obtain patients' medical records and begin the review process. The majority of these cases are ...Livanta is a Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO). BFCC-QIOs are responsible for medical case review, which supports the rights of people on Medicare. These rights include protecting you when you get health care and making sure you get the health care services the law says you can get. Livanta is a Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO). BFCC-QIOs are responsible for medical case review, which supports the rights of people on Medicare. These rights include protecting you when you get health care and making sure you get the health care services the law says you can get. Livanta is committed to improving your Medicare experience. This material was prepared by Livanta LLC, the Medicare Beneficiary and Family Centered Care-Quality Improvement Organization (BFCC-QIO) that provides case review services for Medicare Regions 2, 3, 5, 7, and 9, under contract with the Centers for Medicare & Medicaid Services (CMS), an ... Livanta LLC. Advancing healthcare quality through innovation. We serve our customers by advancing population health, improving patient care and safety, engaging caregivers and other stakeholders, and effectively managing healthcare costs through quality improvement, strategic communication, and innovation. View Video.Livanta Executive Director Lance Coss stated, “This integration provides direct access to the official Medicare beneficiary database, which reduces the number of manual steps to verify eligibility and increases the efficiency of front-line staff. The end result is a smoother interaction, greater customer satisfaction, and improved call center ...Online Learnings. CMS Targeted COVID-19 Training for Frontline Nursing Home Staff and Management. CMS-CDC Fundamentals for Nursing Home Management. Locate Your QIO. Livanta. https://livantaqio.com. 1-877-588-1123. 1 …New York. Livanta is a Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO). BFCC-QIOs are responsible for medical case review, which supports the rights of people on Medicare. These rights include protecting you when you get health care and making sure you get the health care services the law says you can get.Patient Portal · Policies & Notices · Notice to our Patients ... Patient Portal · Pay Online. Banner Image. Home ... Livanta Phone: 1-866-815-5440. To file...The reconsideration decision letter from the QIC provides full details on how to request an ALJ hearing. The request must be made in writing and can be filed using …CompassWeb is a software platform developed by Livanta that supports the Medicare Beneficiary and Family Centered Care-Quality Improvement Organization (BFCC-QIO) contract to perform reviews of Medicare beneficiary appeals and complaints and quality of care. CompassWeb collects and maintains information about beneficiaries, entities, and services, and shares notes and decision letters with providers and patients.In today’s digital age, online portals have become an essential tool for accessing and managing various services. The My.SSS portal is one such platform that has revolutionized the... Si su archivo tiene más de 1 GB, puede dividirse en secciones de aproximadamente 10.000 páginas cada una y transmitirse con la opción de archivos múltiples de e-LiFT. Si va a enviar más de un documento, colóquelos en el orden apropiado. Ingrese todos los campos obligatorios, que están marcados con un asterisco rojo ( * ). *ID de control ... Livanta is a Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO). BFCC-QIOs are responsible for medical case review, which supports the rights of people on Medicare. These rights include protecting you when you get health care and making sure you get the health care services the law says you can get. BFCC-QIOs …Livanta is an authorized contractor of the Centers for Medicare & Medicaid Services and the designated BFCC-QIO for Regions 2, 3, 5, 7, and 9 of the United States.Si su archivo tiene más de 1 GB, puede dividirse en secciones de aproximadamente 10.000 páginas cada una y transmitirse con la opción de archivos múltiples de e-LiFT. Si va a enviar más de un documento, colóquelos en el orden apropiado. Ingrese todos los campos obligatorios, que están marcados con un asterisco rojo ( * ). *ID de control ...Bridgestone has a Human Resources portal that is accessible online at MyHR.BFUSA.com. To sign in tothe portal, a user must enter the appropriate User Identification Number, also kn...Providers should not discharge patients until they have received notification of the decision from Livanta. Please insert your state initials, case number, and case type for up-to-the-minute status and details. can be found here by clicking here. Check the status of your case with Livanta's case lookup tool.You can report these concerns by calling: Livanta ... The UPMC Central PA Portal provides patients with ... Get help choosing the right patient portal · Find Care.livanta appeal status livanta case lookup livanta portal livanta bfcc-qio livanta phone number qio appeal status livanta reviews livanta appeal ny. Related forms. Nc oic. Learn more. Nc oic. Learn more. Form 6MB - Nebraska Sales and Use Tax Statement for Motorboat. Learn more.Si su archivo tiene más de 1 GB, puede dividirse en secciones de aproximadamente 10.000 páginas cada una y transmitirse con la opción de archivos múltiples de e-LiFT. Si va a enviar más de un documento, colóquelos en el orden apropiado. Ingrese todos los campos obligatorios, que están marcados con un asterisco rojo ( * ). *ID de control ...Livanta is an authorized contractor of the Centers for Medicare & Medicaid Services and the designated BFCC-QIO for Regions 2, 3, 5, 7, and 9 of the United States. Submit an Electronic Medical Record. We use cookies. We use cookies and other tracking technologies to improve your browsing experience on our website, to show you …The OMHA e-Appeal Portal allows you to electronically submit Medicare Part A and B appeal requests, upload documentation, and obtain information on appeal status. 1-888-755-5580. CA, AZ, NV, HI, GU, MP, AS (Region 9) 1-877-588-1123. or by email at. [email protected]. Livanta is an authorized contractor of the Centers for Medicare & Medicaid Services and the designated BFCC-QIO for Regions 2, 3, 5, 7, and 9 of the United States. Bridgestone has a Human Resources portal that is accessible online at MyHR.BFUSA.com. To sign in tothe portal, a user must enter the appropriate User Identification Number, also kn...Livanta’s Information Technology and Communications teams collaborated with provider organizations in New York and Michigan to pilot the new solution throughout the summer. The pilot showed promise and resulted in the rapid launch of DSM for providers in all Livanta's BFCC-QIO regions to meet the October 1, 2020 implementation deadline. The OMHA e-Appeal Portal allows you to electronically submit Medicare Part A and B appeal requests, upload documentation, and obtain information on appeal status. Please note, the portal cannot accept appeal requests for Part A QIO (Quality Improvement Organization) appeals (such as Kepro or Livanta), Social Security Administration appeals ... The Duke Energy Employee Portal is the company’s employee intranet. It provides employees with company information, helps them perform their jobs, and gives them a virtual space to...Our website has transitioned to a government domain. Bookmark the new URL now. Per CMS Final Rule 1735-F, beginning October 1, 2020, providers are now required to send …Welcome to Livanta's e-MOA (electronic Memorandum of Agreement) system. To begin a new MOA with Livanta, click Initiate MOA. For detailed instructions on how to complete …1-888-755-5580. CA, AZ, NV, HI, GU, MP, AS (Region 9) 1-877-588-1123. or by email at. [email protected]. Livanta is an authorized contractor of the Centers for Medicare & Medicaid Services and the designated BFCC-QIO for Regions 2, 3, 5, 7, and 9 of the United States.Livanta is a Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO). BFCC-QIOs are responsible for medical case review, which supports the rights of people on Medicare. These rights include protecting you when you get health care and making sure you get the health care services the law says you can get.Este material fue preparado por Livanta LLC, la Organización para la mejora de la calidad de la atención centrada en la familia y los beneficiarios de Medicare (BFCC-QIO) que brinda servicios de revisión de casos para las Regiones 2, 3, 5, 7 y 9 de Medicare, bajo contrato con los Centros de Medicare. & Medicaid Services (CMS), una agencia ... CompassWeb collects and maintains information about beneficiaries, as well as entities providing healthcare services. CompassWeb records and shares notes from Livanta staff and remote physician reviewers. This application can also compose, send, and store decision letters to providers and beneficiaries and run reports on statistical and other ... Livanta is a Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO). BFCC-QIOs are responsible for medical case review, which supports the rights of people on Medicare. These rights include protecting you when you get health care and making sure you get the health care services the law says you can get.Este material fue preparado por Livanta LLC, la Organización para la mejora de la calidad de la atención centrada en la familia y los beneficiarios de Medicare (BFCC-QIO) que brinda servicios de revisión de casos para las Regiones 2, 3, 5, 7 y 9 de Medicare, bajo contrato con los Centros de Medicare. & Medicaid Services (CMS), una agencia ...About Livanta. Livanta is the Medicare Beneficiary and Family Centered Care - Quality Improvement Organization (BFCC-QIO) for 27 U.S. states and territories, providing case review and advocacy services at no cost to Medicare beneficiaries and their families (see page 2 for list of regions). Appeals. When Medicare beneficiaries believe their ...Si su archivo tiene más de 1 GB, puede dividirse en secciones de aproximadamente 10.000 páginas cada una y transmitirse con la opción de archivos múltiples de e-LiFT. Si va a enviar más de un documento, colóquelos en el orden apropiado. Ingrese todos los campos obligatorios, que están marcados con un asterisco rojo ( * ). *ID de control ...Livanta is a Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO). BFCC-QIOs are responsible for medical case review, which supports the rights of people on Medicare. These rights include protecting you when you get health care and making sure you get the health care services the law says you can get.Livanta is excited to make this technology available to people on Medicare as part of our ongoing commitment to enhance the Medicare experience. This app is GPS enabled to help make contacting Livanta more efficient. Livanta is a US Government authorized Medicare contractor. Livanta serves our customers by advancing population health, improving ...Livanta samples Short Stay claims on a monthly basis. For sampled claims, Livanta requests the corresponding medical records and completes the Short Stay review. The dates below are the weeks Livanta plans to request medical records for SSR sampled claims through 2024. Please note that 11/07/22 is a revised date.As a business owner, it is important to provide your employees with the tools they need to succeed. Wellpath’s employee portal is one such tool that can help you do just that. Anot...The MOA is a required legal document between Medicare-certified healthcare provider organizations and Livanta a Medicare Beneficiary and Family Centered Care-Quality Improvement Organization (BFCC-QIO). It establishes the terms and conditions of the relationship between your organization and Livanta. Is my facility required to complete …LivantaLLC | 1,299 followers on LinkedIn. Advancing healthcare quality through innovation | Livanta is a technology-enabled organization that touches key facets of the journeys of patients and ...In today’s digital age, businesses rely heavily on technology to streamline their operations and enhance productivity. One crucial aspect of this is ensuring that employees have a ...Livanta LLC. Advancing healthcare quality through innovation. We serve our customers by advancing population health, improving patient care and safety, engaging caregivers and other stakeholders, and effectively managing healthcare costs through quality improvement, strategic communication, and innovation. View Video. Livanta is committed to improving your Medicare experience. This material was prepared by Livanta LLC, the Medicare Beneficiary and Family Centered Care-Quality Improvement Organization (BFCC-QIO) that provides case review services for Medicare Regions 2, 3, 5, 7, and 9, under contract with the Centers for Medicare & Medicaid Services (CMS), an ... Livanta is a Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO). BFCC-QIOs are responsible for medical case review, which supports the rights of people on Medicare. These rights include protecting you when you get health care and making sure you get the health care services the law says you can get. Click here for details on filing an appeal online through the OMHA e-Appeal Portal or by mail. Please note, the portal cannot accept appeal requests for Part A QIO (Quality Improvement Organization) appeals (such as Kepro or Livanta), Social Security Administration appeals, Medicare Secondary Payer appeals, Medicare Part C (Medicare Advantage ... livanta appeal status livanta case lookup livanta portal livanta bfcc-qio livanta phone number qio appeal status livanta reviews livanta appeal ny. Related forms. Nc oic. Learn more. Nc oic. Learn more. Form 6MB - Nebraska Sales and Use Tax Statement for Motorboat. Learn more.To check your case status, to locate the BFCC-QIO for your state then click the Case Lookup or Case Status Check button on your BFCC-QIO’s website. You will need the case ID number you received when you first filed your appeal. Depending on your BFCC-QIO, statuses may only be available for certain types of cases.The QIO for the CalOptima Health OneCare (HMO D-SNP) program is Livanta. You can contact Livanta directly by calling 1-877-588-1123. TDD/TTY users can call 1-855-887-6668. Livanta’s website is https://bfccqioarea5.com. You may fax your complaint to 1-844-420-6672 for quality of care concerns.Livanta Offers Solutions for Health and Care. Click on the buttons below for more information about how we help. Beneficiary. Provider. Payer. Government. News View All. Upcoming Events. View All. Contact Us. …Kepro is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for the 29 states highlighted in the map below. As a BFCC-QIO, Kepro helps people who are on Medicare - and their families and caregivers - to file quality of care complaints and hospital discharge and skilled service termination appeals.The MCGM Portal gives access to a wealth of information pertaining to the Municipal Corporation of Greater Mumbai (MCGM). Mumbai, formerly and still affectionately known as Bombay,...Livanta is an authorized contractor of the Centers for Medicare & Medicaid Services and the designated BFCC-QIO for Regions 2, 3, 5, 7, and 9 of the United States.Make an Appeal. If you have Medicare, you can file an appeal if you do not agree with a health care provider’s decision to discharge you from the hospital or discontinue services. You may also file an appeal if you wish to dispute a coverage or payment decision made by Medicare, your Medicare health plan or your Medicare Prescription Drug Plan.Livanta LLC is the QIO responsible for your state. Use of this online form will ensure Livanta processes your fast appeal in an efficient manner. According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number for this ...Livanta Releases Waiver Application.In yesterday’s COVID-19 Update, we discussed the availability of a waiver that would enable approved providers to continue submitting faxed or hard copy medical records to Livanta after October 1, 2020.Today, Livanta released the waiver application.A Livanta representative stated that they intend to process the …These claims are reviewed in accordance with the Two-Midnight Rule published in FY 2014 Hospital Inpatient Prospective Payment System (IPPS) Final Rule CMS-1599-F, as revised by CMS-1633-F. This Rule outlines two medical review policies: (1) a two-midnight presumption; and (2) a two-midnight benchmark. CMS also issued a BFCC-QIO Two … Click here for details on filing an appeal online through the OMHA e-Appeal Portal or by mail. Please note, the portal cannot accept appeal requests for Part A QIO (Quality Improvement Organization) appeals (such as Kepro or Livanta), Social Security Administration appeals, Medicare Secondary Payer appeals, Medicare Part C (Medicare Advantage ... Livanta Hits Milestone of One Millionth Medicare Appeal. Press Release March 31, 2022. A leader in providing case review and advocacy services, Livanta LLC ("Livanta") announced that the firm has recently processed its one millionth appeal of Medicare provider discharges and service terminations since 2014.Livanta Releases Waiver Application.In yesterday’s COVID-19 Update, we discussed the availability of a waiver that would enable approved providers to continue submitting faxed or hard copy medical records to Livanta after October 1, 2020.Today, Livanta released the waiver application.A Livanta representative stated that they intend to process the …Services. Livanta offers business process outsourcing and information technology-enabled services that improve healthcare quality, manage costs, and empower patients and their caregiver. The firm’s subject matter experts bring together a deep understanding of healthcare, the regulatory environment, and public policy. As a technology-enabled ...Livanta is a Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO). BFCC-QIOs are responsible for medical case review, which supports the rights of people on Medicare. These rights include protecting you when you get health care and making sure you get the health care services the law says you can get. BFCC-QIOs can ...Livanta's Immediate Advocacy services empower the beneficiary and caregiver by hearing, engaging, and helping them. The result is rapid resolution of obstacles and improved healthcare outcomes. Livanta has helped the Centers for Medicare & Medicaid Services (CMS) reduce hospital readmissions by more than 80 percent and improve beneficiary ...If you would like to contact the Livanta Corporate office for matters other than Medicare Beneficiary support, call (240) 712 \u2013 4300 or complete the form below. To learn more about our work as the Medicare Beneficiary and Family Centered Care - Quality Improvement Organization (BFCC-QIO), please click here. Please enter your QIO ID, Electronic Medical Record Key, and select your Electronic Medical Record file to submit. The QIO ID is 13 characters including dashes. Letters are UPPERCASE. The EMR Key is six UPPERCASE characters. The file must end in .pdf with a lower-case file name. Verify all uploaded files are searchable. CompassWeb is a software platform developed by Livanta that supports the Medicare Beneficiary and Family Centered Care-Quality Improvement Organization (BFCC-QIO) …Press Release March 08, 2021. Livanta LLC is pleased to announce its recent award of a national claim review task order under the Centers for Medicare & Medicaid Services’ (CMS) Beneficiary and Family Centered Care - Quality Improvement Organization (BFCC-QIO) program. The BFCC-QIO claim review function is derived from Part B of Title XI of ...Livanta is committed to improving your Medicare experience. This material was prepared by Livanta LLC, the Medicare Beneficiary and Family Centered Care-Quality Improvement Organization (BFCC-QIO) that provides case review services for Medicare Regions 2, 3, 5, 7, and 9, under contract with the Centers for Medicare & Medicaid Services (CMS), an ...Welcome to C2C Innovative Solutions, Inc. C2C fosters an organizational culture that embraces honesty, integrity and respect. We perform our duties with our corporate values in mind: "Integrity, Quality and Value with PRIDE (Passion for our customers, Responsibility to seek innovative solutions, Initiative to make things better, Discipline to strive for …You need to enable JavaScript to run this app. Anna. You need to enable JavaScript to run this app.Higher Weighted DRG Review Department Helpline: 844-740-7122. Livanta samples HWDRG claims on a monthly basis. For sampled claims, Livanta requests the corresponding medical records and completes the HWDRG review. The dates below are the weeks Livanta plans to request medical records for HWDRG sampled claims through 2024. 8/30/2021. 5/16/2022.Livanta is an authorized contractor of the Centers for Medicare & Medicaid Services and the designated BFCC-QIO for Regions 2, 3, 5, 7, and 9 of the United States. We use cookies. We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content, to analyze our website traffic ... New York. Livanta is a Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO). BFCC-QIOs are responsible for medical case review, which supports the rights of people on Medicare. These rights include protecting you when you get health care and making sure you get the health care services the law says you can get. BFCC-QIOs are Beneficiary and Family Centered Care - QIOs. As a BFCC-QIO, Livanta provides: Discharge and service termination appeal review; Complaint review; and. Advocacy services. Medicare beneficiaries have the right to access BFCC-QIO services. All services provided by Livanta are at no cost to Medicare patients or families.The WGU Student Portal is a powerful tool that provides students with access to a wide range of resources and information. When you first log in to the WGU Student Portal, you’ll f...
As we alerted members last week, beginning October 1, 2020 , Livanta, the Medicare Beneficiary and Family Centered Quality Improvement Organization (BFCC-QI0), is requiring the receipt of medical records electronically through Direct Secure Messaging (appeals and quality cases), or via direct upload through its online e-LiFT portal …. Rent to own homes in huntsville al
Connect with Livanta. This material was prepared by Livanta LLC, the Medicare Beneficiary and Family Centered Care-Quality Improvement Organization (BFCC-QIO) that provides case review services for Medicare Regions 2, 3, 5, 7, and 9, under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services.As a Florida Power & Light (FPL) customer, you may already be familiar with the convenience and benefits of managing your energy usage and billing through the FPL Account Portal. O...Livanta’s physician reviewers conduct medical record review by following Medicare medical review standards for various beneficiary appeals related to the cessation of services, such as hospital discharges, termination of skilled nursing services, and other beneficiary appeals. Value Proposition: The application of medical expertise to ...Livanta is committed to improving your Medicare experience. This material was prepared by Livanta LLC, the Medicare Beneficiary and Family Centered Care-Quality Improvement Organization (BFCC-QIO) that provides case review services for Medicare Regions 2, 3, 5, 7, and 9, under contract with the Centers for Medicare & Medicaid Services (CMS), an ...1-888-755-5580. CA, AZ, NV, HI, GU, MP, AS (Region 9) 1-877-588-1123. or by email at. [email protected]. Livanta is an authorized contractor of the Centers for Medicare & Medicaid Services and the designated BFCC-QIO for Regions 2, 3, 5, 7, and 9 of the United States.CompassWeb collects and maintains information about beneficiaries, as well as entities providing healthcare services. CompassWeb records and shares notes from Livanta staff and remote physician reviewers. This application can also compose, send, and store decision letters to providers and beneficiaries and run reports on statistical and other ...Patient Portal · Patient Stories · Patients ... Patient Portal · Patient Stories · Patients ... California Quality Improvement Organization for Medicare...1-888-755-5580. CA, AZ, NV, HI, GU, MP, AS (Region 9) 1-877-588-1123. or by email at. [email protected]. Livanta is an authorized contractor of the Centers for Medicare & Medicaid Services and the designated BFCC-QIO for Regions 2, 3, 5, 7, and 9 of the United States.To check your case status, to locate the BFCC-QIO for your state then click the Case Lookup or Case Status Check button on your BFCC-QIO’s website. You will need the case ID number you received when you first filed your appeal. Depending on your BFCC-QIO, statuses may only be available for certain types of cases.As the Medicare Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for Regions 2, 3, 5, 7, and 9, Livanta reports contract performance to the Center for Medicare & Medicaid Services (CMS) each month. To promote transparency and educate website visitors about the BFCC-QIO Program, Livanta is pleased to provide … Please enter your QIO ID, Electronic Medical Record Key, and select your Electronic Medical Record file to submit. The QIO ID is 13 characters including dashes. Letters are UPPERCASE. The EMR Key is six UPPERCASE characters. The file must end in .pdf with a lower-case file name. Verify all uploaded files are searchable. You can report these concerns by calling: Livanta ... The UPMC Central PA Portal provides patients with ... Get help choosing the right patient portal · Find Care.Welcome to C2C Innovative Solutions, Inc. C2C fosters an organizational culture that embraces honesty, integrity and respect. We perform our duties with our corporate values in mind: "Integrity, Quality and Value with PRIDE (Passion for our customers, Responsibility to seek innovative solutions, Initiative to make things better, Discipline to strive for …Visit the OMHA e-Appeal Portal (Portal) and register for an account. Through the Portal, you may directly upload Form OMHA-100 or use the guided tutorial to create and upload your request. To appeal by mail, send your request to: OMHA Central Operations 1001 Lakeside Ave., Suite 930 Cleveland, OH 44114-1158 Note: If you are a …The WGU Student Portal is a powerful tool that provides students with access to a wide range of resources and information. When you first log in to the WGU Student Portal, you’ll f...Livanta is an authorized contractor of the Centers for Medicare & Medicaid Services and the designated BFCC-QIO for Regions 2, 3, 5, 7, and 9 of the United States. We use cookies. We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content, to analyze our website …The second option, Livanta’s File Transfer (e-LiFT) portal, is a new online platform for receiving medical records from healthcare providers in an electronic format. This portal allows ... Livanta is a Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO). BFCC-QIOs are responsible for medical case review, which supports the rights of people on Medicare. These rights include protecting you when you get health care and making sure you get the health care services the law says you can get. Click here to download the April 2023 Livanta Claims Review Advisor. Topic: Higher-Weighted Diagnosis Related Groups (HWDRG) Validation - Malnutrition. Click here to download the June 2023 Livanta Claims Review Advisor. Topic: Higher-Weighted DRG Review Sampling Strategy. Click here to download the August 2023 Livanta Claims Review Advisor. Livanta is excited to make this technology available to people on Medicare as part of our ongoing commitment to enhance the Medicare experience. This app is GPS enabled to help make contacting Livanta more efficient. Livanta is a US Government authorized Medicare contractor. Livanta serves our customers by advancing population health, improving ... Kepro is the Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) for the 29 states highlighted in the map below. As a BFCC-QIO, Kepro helps people who are on Medicare - and their families and caregivers - to file quality of care complaints and hospital discharge and skilled service termination appeals..